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SHIPPING & DOA POLICY

SHIPPING POLICY

We ship via FedEx overnight. Our shipping schedule is Monday, Tuesday, Wednesday, and Thursday. We do NOT ship for weekend deliveries. 
 
Industry leading standard of flat rate shipping cost of $55 overnight anywhere in the continental US. 
 
We have years of experience shipping fish, so rest assured your lovely new pets should arrive happy and healthy!
 
Please read our DOA policy located below before ordering. 
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DOA POLICY 

Oasis Aquatics takes great pride in providing the highest quality fish available. This being said, things do happen sometimes during the shipping process that are out of our control.
 
If, for any reason, a fish in your order is dead on arrival we have a great policy in place to ease your worries. We are notified from our shipping companies (UPS, FedEX) upon arrival to your door. Customers will then have 1 hour after delivery time to take several pictures of the dead fish in the shipping bag, along with a video with a minimum duration of 15 seconds. Pictures and videos can be sent directly to our email.
 
Shipping costs will also be refunded to the customer based on how many fish arrived safely in your order. 

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